Privacy Policy

1. Who we are

Pets and Planes ("we," "us") is a pet relocation coordinator. We arrange air transport through licensed commercial carriers and coordinate ground transport, documentation and customs clearance on behalf of our clients. We are not an air carrier.

2. Information we collect

When you request a quote or use our services, we collect the contact and pet details you provide, including: your full name, email address, phone number, the origin and destination of your pet's move, travel dates, whether the move is military/PCS related, and your pet's type, breed, age and measurements. We may also collect any additional notes you choose to share.

To prevent fraud and protect payments, we also record technical information about the device and connection used to request a quote, open a quote, accept our terms and pay. This includes your IP address and its approximate location, browser type and version, operating system, screen size, time zone, language settings, device characteristics, a random identifier stored in your browser, and the date and time of each step. Our payment processor, Stripe, separately records the card and billing details you enter at checkout and the result of any bank verification step. We keep this information with the booking record and use it only to verify transactions, investigate suspected fraud and respond to payment disputes.

3. How we use your information

We use your information to prepare relocation quotes, plan routing, coordinate with carriers and customs authorities, and communicate with you about your move. We do not sell your personal information.

4. How we share your information

We share your pet and travel details with the licensed commercial carriers, ground couriers, customs brokers and veterinary authorities necessary to carry out your relocation. We share only what is required to complete each move.

5. Data retention

We retain quote-request and move records for as long as needed to provide our services and to comply with legal, tax and regulatory record-keeping obligations.

6. Your rights

You may request access to, correction of, or deletion of your personal information by contacting us using the details below.

7. Children's privacy

Our services are not directed to minors, and we do not knowingly collect information from children.

8. Changes to this policy

We may update this policy from time to time. The date above reflects the most recent revision.

9. Text messages (SMS)

If you opt in to text messages on our quote form, we use your mobile number to send messages about your quote and your pet's move. Opting in is optional. We do not sell or share mobile numbers or SMS opt-in data and consent with third parties or affiliates for marketing or promotional purposes. Message frequency varies. Message and data rates may apply. Reply STOP to any message to opt out, or HELP for help.

10. Contact

Questions about this policy or your data can be sent to team@petsandplanes.com.